FAQ
About
What type of products do you produce?
We design and manufacture trendy sustainable clothing and accessories for streetwear, loungewear and everyday casual.
How can someone apply to become a wholesaler?
For all wholesale inquiries, please shoot us an email at wholesale@urthwear.com
How can I reach your team?
You can reach a member of our team by email us at hello@urthwear.com or by calling us at 888-502-6250 Mon - Friday 8:00 AM - 5:00 PM PST. We are closed Sat - Sun and major holidays.
Sustainability
What is your sustainability standard?
We believe in using organic materials, recycled synthetics, and plant based alternatives as much as possible. We also prioritize manufacturing here in the United States.
Are all of your products animal-free?
We believe compassion is the cornerstone of a sustainable civilization. As such we prioritize the use of animal-free materials.
Where do you plant the trees you donate?
We've partnered with UrthFund.org to plant one tree for nearly every product sold on our website, in any of our marketplaces, or in any of our stores.
We plant our trees in the Amazon, Australia, and other parts of the world prioritized by current events.
Orders
What's my size?
Please use the Fit and Size Information, provided on the product page of an item, to determine your best suited size. If you have any questions email us at hello@urthwear.com and someone will help you find the right size.
Can I combine discounts?
No. Other than gift cards and gift codes, promo and discount codes cannot be combined. Only one discount or promo code per order.
Do you sell gift cards?
Yes! Our gift cards do not expire and can be used in-store or online, which makes them the perfect gift for anyone.
How can I order a size that is currently unavailable?
Just send us an email at hello@urthwear.com with a link to the item you’d like to purchase in your desired size and one of our associates will assist.
Can I edit or cancel my order after its been placed?
All orders begin the process of distribution promptly after being placed. Please contact us as soon as possible to cancel, edit or reroute an order. If we are unable to edit, stop or reroute an order in time, please contact us after the order has arrived to process a return shipment.
Do you offer gift wrapping?
Yes! If you’d like gift wrapping, just let us know in the notes section when you are checking out.
Can I include a gift message with my order?
Yes, just let us know what message you’d like included in the notes section when you are checking out.
Shipping
Where do you ship to?
We ship worldwide! Please reference our Shipping and Returns policy for additional details.
What are your shipping methods and how long do they take?
You can find our Shipping and Returns policy Here.
How long will it take for my order to arrive?
Orders placed by 2PM PST time are processed and shipped the same business day. Orders placed after 2PM PST are processed and shipped the next business day.
Shipping transit time is dependent on the shipping method you select. Our Standard Free U.S. Shipping service has an average transit time of 3 - 5 days.
Can I ship an order to one of your retail stores for pick-up?
Yes! Simply use the address of the store you'd like to pick up from. The order will be shipped to that store and held for you on location. You'll get an email once your order has arrived on location and is ready to be picked up during standard business hours.
How do I track my order?
You can track your order by using the order number provided after checkout. You can track your shipment by using the shipping tracking number provided to you via email and made available in your account.
What can I do if I haven't received my order?
If your shipment tracking indicates a delay or problem and/or if more than the appropriate number of days have passed since your shipment date, please contact us at hello@urthwear.com for assistance.
Returns
What is your return policy?
You can find our Shipping and Returns policy Here.
Can I edit my shipping address after I’ve placed an order?
All orders begin the process of distribution promptly after being placed. Please contact us as soon as possible to update a shipping address. If we are unable to reroute an order in time, please contact us after the order has arrived to process a return shipment.
How does a gift receipt return work?
A gift receipt works essentially the same as a regular receipt. Just ask your gift recipient to contact us at hello@urthwear.com to facilitate any returns or exchanges per our Shipping and Refunds Policy.
How do I initiate a return or exchange?
Log in to your account and choose "My Orders" on the menu. Click the "Details" button next to the item you wish to return, then the "Return Item" button, and fill in the form. Once you verify your information and submit, you will receive a return authorization number and pre-paid shipping label within 24 hours.
If you don't have an account and checked out as a guest, you can start the return process by emailing returns@urthwear.com or by clicking the link in your confirmation email.
Please note, all returns and exchanges must adhere to our Shipping + Returns Policy.
How long will it take to process a refund?
Refunds are processed on your original form of payment, within 2 - 3 business days from receipt of your return shipment. Please allow an additional 2-5 business days for refunds to appear on your original form of payment.
Can I make an exchange outside of the U.S.?
At this time, we do not offer exchanges for orders outside of the U.S. We kindly ask that you put in a return request and place another order.
How fast are international shipments?
All orders are processed within 24 - 48 business from our warehouse in California. Shipping times vary depending on the shipping method you select. Our Standard International Shipping service has an average transit time of 8 - 10 days. You’ll receive a tracking number and notification once your order is processed and shipped.
Are taxes and duties included in my shipping costs for international orders?
It depends on the country you’re located in. In some cases, deliveries are shipped without any duties or taxes due and in other cases you may have to pay these fees at checkout or upon delivery. We suggest you look up your country’s duties and tax regulations on international shipments before placing your order.
Are duties and taxes refundable on return orders?
Duties and taxes paid on international orders are nonrefundable with the exception of orders shipping to Canada.
What does a product marked “Final Sale” mean?
"Final Sale" means the item cannot be returned for a refund, credit, or exchange. If an item is marked “Final sale,” it will be listed on the product page.